People caught in the conventional mental map may be full of fear or doubt, but, despite what they believe, say, or do, most have a desire for a better future. Beneath their conventional fears is a hunger for a better life. This means there is a potential in organizations that many fail to see. The leader’s task is to see the latent potential, to ignite the spark, and to build belief in the reality of possibility.
The Positive Organization – p.65