Tyranny of the In-Basket

For most of us, under pressure, the pursuit of task drives out any thought of maintenance. Doing the right thing is driven out by the need to be busy. I refer to it as the ‘tyranny of the in-basket.’ We have too much to do to take the time necessary to do it right. Our individual drive toward task completion thwarts the need for routine maintenance.

Deep Change, pp. 60

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